Frequently Asked Questions about GSEMarket
From bid to delivery, we want to keep you as informed as possible throughout your purchasing experience at GSEmarket.com. The following questions are those most frequently asked by our customers. If you can’t find the answer to your question here, please email us at CustomerService@gsemarket.com. One of our Customer Service Specialists will be happy to assist you. We will continue to update this information based on your feedback.
- Who pays shipping and related transportation costs?
- How do I contact GSEmarket.com technical support?
- How does GSEmarket.com protect customer information?
- Is GSEmarket.com a publicly or privately held company?
- How do I contact GSEmarket.com?
- How does GSEmarket.com make money?
- Does GSEmarket.com have inventory?
- How do I obtain the equipment title?
- Why must I expedite payment and transportation arrangements for any awarded items?
- When and where will I pick up my equipment?
- How do I know when my payment has been received?
- How do I pay for my equipment?
- Why are some bids extended 24 hours?
- If I am a winning bidder can I refuse to pay?
- Can I rescind my bid once I've submitted it?
- Can I change my bid once I've submitted it?
- How will I know if my bid was not accepted?
- How will I know when I've been awarded a bid?
- Does it cost anything to bid on equipment?
- How do I become a seller?
- How do I become a buyer?
- How do I place a bid?
The Buyer is responsible to pay for all shipping and related transportation costs. Items are sold by the Seller "AS IS - WITH ALL FAULTS" WITHOUT WARRANTY OF ANY KIND. The Buyer is responsible for arranging for the pick-up or shipment of the asset and for the payment of all costs associated with such pick-up or shipment. Please refer to our Buyer Agreement for details.
GSEmarket.com is privately held and operated by GSEMarket, LLC, a Florida limited partnership.
GSEmarket.com, unlike traditional GSE dealers, does not maintain an inventory.
Title inquiries may be directed to the Seller Contact found on your Receipt of Payment Notice. Please be aware that a title may not be available, or may not even exist, for every piece of equipment sold. Listed below are those sellers that have a designated person to whom title inquiries should be directed.
When requesting a title, include the buyer’s full name or company name as you desire it to be listed on the title. Also include the equipment asset number, which is listed in the equipment description.
Seller: All title inquires may be directed to the Seller Contact found on your Receipt of Payment Notice.
Many of the sellers using GSEmarket.com must dispose of their equipment according to EPA requirements and may also have limited space in which to store their used equipment, making it necessary for buyers to expedite the payment and transportation arrangements for any awarded items. Bidders who fail to pay or who are late in paying or claiming their purchases do a disservice not only to the sellers of equipment, but also to their fellow buyers and to the GSEmarket.com service itself. The policies described above will not only allow sellers to expedite the turnover of their equipment, but will also prove valuable to those buyers who are ready and willing to purchase and transport desired equipment as soon as it becomes available to them.
Both the Bid Award Notice (e-mailed to successful bidders) and the Receipt of Payment Notice (e-mailed to buyers upon receipt of payment) contain the "Instructions on How to Take Possession of Your Equipment," including Seller Contact Information for arranging a pick up time and location.
Once successful bidders have submitted payment, they are allowed 5 days from the date of their Receipt of Payment Notice to have their equipment picked up from the seller. As of May 24, 2001, GSEmarket.com will be strictly enforcing this policy. Equipment that is not claimed by the buyer within the time allotted becomes subject to resale.
A buyer is immediately emailed a Receipt of Payment Notice upon receipt of payment by GSE Market.
Send check or money order within 10 business days made out to: GSE Market
Mail to: GSE Market
1614 SW Pineland Way
Palm City, FL 34990
Note: Include the Inventory Number on your check or money order and a copy of the Bid Award Notice.
To improve the GSEmarket.com service for both our buyers and our sellers, please take note of the following important information: Successful bidders are notified via email that their bids have been accepted; however, since email is not 100% reliable, it is the obligation of bidders to monitor their account status using the My Bid Activity section of the buyer’s site and to submit payment to GSEmarket.com according to the instructions for doing so which are found above and in the Bid Award Notice. Our policy has been, and will continue to be, that successful bidders submit payment within 10 business days of their email notification. Because it is crucial to the buying and selling process that successful bidders submit payment in a timely fashion such as our policy describes, GSEmarket.com will be strictly enforcing this policy as of May 24, 2001. If a buyer fails to pay within the time allotted for any item awarded on or after this date, the item will either be offered for resale or awarded to the next highest bidder, at the discretion of the seller.
Bids that have not been awarded by the Seller after 14 days are considered extended until the Seller awards the bid or rejects all bids. Auction items my become extend when there are no bids, low bids, or the Seller is not available to award the bid immediately following the 14 day period.
By entering a bid, you extend a contractual offer to purchase the associated asset at the price set forth in the offer, thereby legally obligating yourself to complete the purchase of any items awarded to you. According to the Buyer Agreement you must consummate the purchase of the asset at the price of the offer and you agreed that such accepted offer is a valid, binding and enforceable contract against it and may also be specifically enforced by GSEmarket.com as a third party beneficiary of this agreement.
If you are a winning bidder but refuse to pay, the auction can label you a “non-paying bidder.” The consequence of failure to complete the purchase of such items may result in your permanent suspension from GSEmarket.com.
Yes, you may prior to the close of the auction. To rescind a bid please e-mail CustomerService@gsemarket.com and provide your bid information, Inventory Number, and a brief explanation of your reason for rescinding the bid.
Yes, you may. To increase the amount of a bid, simply enter a new bid with a higher bid amount. Since highest bids are accepted by the Seller, there is no need to rescind your first, or lesser, bid.
On the other hand, to decrease the amount of a bid, you must first rescind your original, or higher, bid, as described in the next question and answer. Then you may enter a new bid with a lesser bid amount.
An unsuccessful bidder is immediately e-mailed a Bid Closure Notice when a Seller selects the successful bid or rejects all bids. In addition, a Buyer's personal account information ("My Bid Activity") is updated to reflect the unsuccessful bid. The "My Bid Activity" section reflects a Buyer's current and historical account activity including Pending, Awarded, and Rejected Bid information. (The seller of an asset listed on GSEmarket.com is not obligated to sell the asset and may reject all bids at any time.)
A successful bidder is immediately e-mailed a Bid Award Notice when a Seller awards a bid. In addition, a Buyer's personal account information ("My Bid Activity") is updated to reflect the awarded bid. The "My Bid Activity" section reflects a Buyer's current and historical account activity, including Pending, Awarded, and Rejected Bid information.
No, it does not; there is no buyer registration fee or associated cost to bid on equipment. However, if your bid is accepted, you are legally obligated to complete the transaction with the Seller of the bid item. Please refer to our Buyer Agreement for details.
To become a seller you will need to complete our online New Seller Registration Form . Upon receipt of your request to be a Seller, a Customer Service Specialist will contact you to complete the New Seller Registration process.
We realize that the decision to be a seller on GSEmarket.com is an important one. While we aim to provide substantial information on our Web site, we know that you might want to talk to a GSEmarket.com representative. Please contact Glenn Campbell (see below) if you have any questions.
Glenn Campbell - Marketing & Sales, GSEmarket.com
To place a bid, you must first become a registered buyer, as described in the next question and answer.